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1. Eligibility for Returns
We accept returns for most products within 7 to 14 days of delivery, provided that:
The item is unused, unwashed, and in its original packaging.
The product includes all original tags, labels, and accessories.
You provide a valid proof of purchase (order number or receipt).
Certain products may not be eligible for return, including:
Personalized or custom-made products
Intimate, sanitary, or health-related items (for hygiene reasons)
Digital downloads or gift cards
If your return does not meet these conditions, it may not be accepted.
2. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Send an email to [support@myvv.store]
Clear photos of the product and packaging
A brief description of the issue
Once verified, we will arrange a replacement or full refund at no extra cost to you.
3. Refund Process
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to a MyVV.Store error (e.g., wrong or damaged product).
If your refund has not arrived after 10 business days, please contact your bank or card provider first — processing times vary by institution.
4. Exchanges
We currently offer exchanges only for the same product type (different size or color, if available).
If you wish to exchange an item, please return the original product first; once received, we’ll send your replacement.
5. Shipping Your Return
To return an item, please follow the instructions provided by our customer support team.
Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
Use a trackable shipping service or purchase shipping insurance — we cannot guarantee receipt of returned items without tracking.
6. Order Cancellations
Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped.
After that period, you may need to follow the standard return procedure once the item is delivered.
7. Customer Support and Contact Information
For all return or refund requests, please contact us:
🌐 Website: https://myvv.store